How do I place an order on your website?

Ordering from MYSTIQUE PERFUMES is simple:

1. Browse and select your favorite fragrance.

2. Click “Add to Cart.”

3. Proceed to checkout.

4. Fill in your shipping and contact details.

5. Choose your preferred payment method.

6. Complete your purchase and await confirmation.

What’s your return or exchange policy?

Please review our Returns & Exchange Policy for complete details on eligibility and process.

What is an Order ID?

It’s a unique number generated when you place an order. Use it for tracking or any customer support inquiries.

How are refunds processed?

Refunds follow the terms outlined in our Refund Policy. Kindly refer to it for full details.

How do I cancel my order?

You can cancel by logging into your MYSTIQUE PERFUMES account or calling us at +92 345 2754352. Please note, orders can’t be canceled once they’ve been dispatched (usually within 48–72 hours).

How long does delivery take?

Orders are typically delivered within 5–7 working days after dispatch. You can track the delivery through your MYSTIQUE PERFUMES account.

How can I contact your support team?

We’re here to help. Call or WhatsApp us at +92 345 2754352 for any assistance.

Do I need to create an account to shop?

Yes, creating an account is necessary to place an order. It only takes a minute—just click the login icon and fill in your name, email, and password.

Is online payment secure on your website?

Absolutely. Our payment gateway is encrypted and fully secure, offering multiple trusted payment methods.

What if an item is out of stock?

Our inventory is frequently updated. If a product is unavailable, please check back soon or reach out to us at +92 345 2754352 for updates.

Is Cash on Delivery (COD) available everywhere?

Yes, we offer COD service across all regions of Pakistan for your convenience.

How does the delivery process work?

Orders are processed within 48–72 hours and delivered within 5–7 business days. You’ll be notified via email or SMS once your order ships.

How can I track my order?

Log in to your account and use your Order ID to track your shipment. For help, feel free to contact us.

How are items packaged?

We use secure, eco-conscious packaging to protect your products, especially delicate glass bottles, during delivery.

Why choose MYSTIQUE PERFUMES?

We offer luxury-quality fragrances that are budget-friendly, concern-based, and crafted with care—without compromising on performance or ingredients.

What if I receive a damaged item?

Please contact our support team within 24 hours of receiving a damaged product at +92 345 2754352 via call or WhatsApp.

When will I receive my order?

We aim to deliver all orders within 5–7 working days after dispatch.

Are your products suitable for all ages?

Yes! Our fragrances are designed to be safe and enjoyable for all age groups.

What makes MYSTIQUE PERFUMES different?

We believe in inclusivity and affordability. Our products are high-performing and priced for everyone—without cutting corners on quality.

Do your perfumes contain alcohol?

Our spray perfumes do contain alcohol, which helps in scent projection.

What’s the oil concentration in your perfumes?

On average, our perfumes contain about 20% to 25% fragrance oil, ensuring lasting impact and premium quality.

How should I store my perfume?

Keep your perfume in a cool, dark place to preserve its scent and longevity. Avoid direct sunlight and heat exposure.

Can your perfumes cause allergies?

We’ve never received such complaints, but we always recommend doing a patch test before full application, especially for sensitive skin.